Warranty
Baichuan has been in business since 2008 and customer satisfaction remains our number one goal. We are manufacturer and wholesaler, this is how we sell our watches at the incredibly low prices we do.
All of our watches are thoroughly inspected and tested prior to being listed for sale and before shipping. However, as with any electro-mechanical device there can be an occasional malfunction.
We provide a one-year warranty from date of purchase through us. If the operation of the timepiece proves to be defective during the warranty period, we will repair or replace the item, at our option.
If I have a problem with my watch how do I get it repaired under your warranty?
Your one year warranty covers any mechanical defects. Please return the item to us for diagnosis and repair. Ensure we have your correct phone number in case we need to contact your for any reason. If an email address is provided, we will inform you when the item is submitted to our Repair Department and also when it has completed the repair process.
What is not covered?
Our warranty does not cover cosmetic issues, wear and tear, leather, leather-like, resin or rubber straps, crystals, batteries or damage due to misuse or neglect and is void if the watch has been opened or serviced by any other entity. If you exceed the water resistance ratings of the watch, you do not completely screw down and seat the crown prior to using near water, this will void our warranty.
All of our watches are thoroughly inspected and tested prior to being listed for sale and before shipping. However, as with any electro-mechanical device there can be an occasional malfunction.
We provide a one-year warranty from date of purchase through us. If the operation of the timepiece proves to be defective during the warranty period, we will repair or replace the item, at our option.
If I have a problem with my watch how do I get it repaired under your warranty?
Your one year warranty covers any mechanical defects. Please return the item to us for diagnosis and repair. Ensure we have your correct phone number in case we need to contact your for any reason. If an email address is provided, we will inform you when the item is submitted to our Repair Department and also when it has completed the repair process.
What is not covered?
Our warranty does not cover cosmetic issues, wear and tear, leather, leather-like, resin or rubber straps, crystals, batteries or damage due to misuse or neglect and is void if the watch has been opened or serviced by any other entity. If you exceed the water resistance ratings of the watch, you do not completely screw down and seat the crown prior to using near water, this will void our warranty.
